General conditions of sale
The present General Conditions of Sale apply to all purchases made on the site www.kitufficio.it, domain managed by Kit Ufficio s.r.l.
The products on sale at www.kitufficio.it (or, alternatively "Site") are sold by Kit Ufficio s.r.l. (Or, alternatively "Company"), with registered office in Mirano (VE), Via Treviso 92, P. Vat: IT02529780278.
The user will be able to contact the company for any information or communication by writing to us at the email address: Info@kitufficio.it, or by contacting the number: 041 5840160, or by writing to Kit Ufficio s.r.l., Via Treviso 92, Mirano (VE), Italy.
1. Scope of application
Access to tenders submitted on the site is allowed both to users who are consumers as defined by art. 3, co. 1( a) of the Italy Legislative Decree 206/2005 ("Consumer Code"), meaning for those persons who access the site with the purpose not referable to the commercial activity, craft, business or professional possibly turning point, both to users who are not consumers within the meaning of this definition.
Under no circumstances can they register and make purchases on the site retailers or wholesalers and, generally, all those who intend to purchase the products offered for sale by Kit Office for the purpose of subsequent resale.
To make purchases on the site the user must register at www.kitufficio.it and provide your name, last name or company name and email address.
2. Information aimed at the conclusion of the contract
In compliance with Legislative Decree 9 April 2003, n. 70 laying down provisions relating to electronic commerce, Kit Ufficio informs the user that:
- To conclude the contract for the purchase of one or more of the products on the site, the user must fill out an order form in electronic format and transmit it to the Kit Office, in via telematics, following the instructions that appear from time to time on the site and that will accompany the different stages of the purchase;
- The contract is concluded when the Kit Ufficio registers the order form (i.e. when the order form arrives to the server of the company);
- Before proceeding with the purchase of the products and to the transmission of the order form, the user will be asked to review and approve the general conditions of sale; the user can print a copy of the General Conditions of sale and/or store them on a durable medium; before proceeding to the transmission of the order form, the user will be able to identify and correct any errors in data entry by following the instructions from time to time indicated on the site and that will accompany the different stages of the purchase;
- Once you have registered the order form, Kit Ufficio will send the user to the email address indicated in the order confirmation and receipt of payment via e-mail containing the hyperlink to the General Conditions of sale as well as the information relating to the characteristics of the product purchased, the detailed indication of the price of the means of payment used, shipping costs and any additional costs and the indication of the customer service. It is recommended to store the e-mail receipt as proof of purchase;
- The order form will be filed in the data bank of Kit Ufficio for the time necessary for the execution of the order and in any case within the terms of this law. To access your order form the user will be able to consult the section "My orders" site where you will find the list of all orders.
3. Orders
Purchase orders will be processed only after receipt by Kit Ufficio of confirmation of payment of the total amount due, constituted from the purchase price of the product/s and by any shipping costs as specified in Article 4 ("Prices and costs"), except in the case of deferred payment governed in the art. 6 ("Payment").
Before executing the contract, Kit Ufficio will have the right to verify orders transmitted by users in order to ascertain any behaviors of the elusive prohibition of purchase referred to in Article 1, fraud in the use of credit cards or abnormal purchases. In particular, pursuant to art. 1456 c.c., Kit Ufficio will have the right to terminate the contract and, consequently, to cancel the order and return to the user the total amount due, if:
- The order is to come from a subject that, within the meaning of Article 1 has no right to make purchases on the Site;
- The credit card used for payment is cloned or there is reasonable doubt that the purchase was not carried out by the holder or in the case in which the offeree company credit card please inform Kit Ufficio that the card was blocked;
- The order transmitted by the user submits a character of fault in relation to the type and/or quantity of the products purchased or the frequency of purchases made on the Site;
- At the date of the acquisition the user will result defaulting to the obligations arising from or in any way connected with the execution of a previous contract with the company.
Next to the description of each product Kit Ufficio will indicate if the same is or is not immediately available. However, since, for the rules of the online purchase it is possible for multiple users to purchase at the same time the same product, it is possible that at the time of the recording of the purchase order by Kit Ufficio the ordered product is not available. In this hypothesis, Kit Ufficio shall promptly inform the user that his choice may
(I) to ask for the cancellation of the purchase order and obtain a refund of any sum paid or
(Ii) accept, as an alternative to the product unavailable, the delivery of a product equivalent to type, quality and price or
(Iii) wait for the delivery of the product ordered within the maximum time of thirty days from the date of the sending of the order form.
In the case where the order is canceled, Kit Ufficio will refund the User the sum paid and to accredit the amount reimbursed on the same means of payment used for the purchase immediately and in any event within thirty days from the day following the sending of the order. Any delay in crediting can arise from the bank or by the type of credit card used for payment. In any case, the value date of the amount credited will be the same as that of the charge.
4. Prices and costs
All prices are in Euro and do not include VAT.
For purchase orders for amounts higher than euro __(EXCLUDING VAT), the shipment will be free of charge. For purchase orders less than Euro __ (excluding VAT), Kit Office will charge an amount of Euro __ + IVA (VAT included) in total for each order form is sent. This amount will be shown separately on the order form, prior to sending, and on the order confirmation email.
The products remain the property of Kit Ufficio until full payment of the purchase price and any costs.
The price of the products can be modified without notice, without prejudice that the price charged to the user that will be published on the board of the product at the time of dispatch of the order.
7. Deliveries
The vehicles will be delivered by courier from Monday to Friday during normal office hours, excluding local national holidays. The use of different delivery can be decided by Kit Ufficio in function of the nature of the product ordered. In this case the variation will be communicated to the customer.
The products will be delivered to the address specified by the user in the order form. Delivery options are the following:
- If you are a private individual, the type of delivery is standard or the courier you will deliver the goods to the road surface. We advise you to choose this option if you work on the ground floor or if you have not ordered a heavy material and/or bulky
- If you are a company or an owner of P.IVA, instead, at the moment of the order sending you can choose between these types of delivery: Standard (the courier you will deliver the goods to the road plan) or delivery to the plane (the courier you will deliver the goods to the working plane).
All products listed as "available" on the site will be delivered to the user, to the north and center of Italy, on the working day following the date of the sending of the order form, while for the regions of Lazio, Puglia, Basilicata, Molise, Campania, within two working days of the date of dispatch of the order form and finally for the regions of Sicily, Calabria and Sardinia and the other islands of the Italian territory within three working days of the date of dispatch of the order form, in any case, provided that the purchase order is received at Kit Office within midday.
For orders larger than 130 kg could be necessary a working day extra for the delivery of the order. To obtain detailed information about the timing of delivery you can contact Customer Service.
Some products may be marked by the indication "dedicated equipment". In this case Kit Office shall deliver the products purchased by special courier within seven working days of the date of dispatch of the order form, independently from the place where it is required the delivery.
The delivery is considered completed when the product is available to the user at the address specified in the order form.
In case of missed delivery due to the absence of the consignee at the specified address, the courier will leave a card to certify the attempted delivery. On the postcard will be indicated how to contact the courier and define an appointment for the delivery. After thirty days from the date on which the product was returned to office Kit, the contract will terminate and the purchase order canceled pursuant to art. Dc 1456 Kit Ufficio will proceed to the reimbursement of the sum paid by the user to the net of any expenses of delivery of the product is not successful and the costs of returning the same at Kit Office and the costs of the case.
The termination of the contract and the amount of the reimbursement will be communicated via e-mail. The amount of the refund will be credited on the means of payment used by the user for the purchase. In the case in which, before the expiry of the thirty days, the user requesting to receive anew to the purchased product, Kit Office will proceed to the new delivery after charge, in addition to the expenditure of the same and the costs of returning the product to the Kit Ufficio and the costs of the case. The consignee shall verify the conditions of the delivered product. In the case in which the package presents evident signs of alteration or tampering, the user will have to promptly communicate to Kit Ufficio by fax or e-mail to the number indicated in the introduction. It remains the application of the provisions referred to in Articles 8 and 9 of the present General Conditions of Sale.
8. Resolution within 30 days and right of withdrawal
The user who is not satisfied with your purchase you can terminate the agreement within fifteen (15) days from the receipt of the goods, without penalty and without giving any reason and return the product at the expense of Kit Ufficio, provided that the product is intact, provided the original packaging and in conditions such as to permit the resale.
In the case in which, in the opinion of Kit Ufficio, the product is not in conditions such as to permit the resale, the company will return the product to the user and to debit the costs incurred for the return of the same. The user can ask for Kit Ufficio within a maximum of 20 days from the communication made refused, rispedirgli the product bear all expenses of shipment.
Users who are consumers may, however, exercise the right of withdrawal under the conditions referred to in Articles 64 ff. of the Code of Consumption.
Both in the case of termination of the contract in the event of exercise of the right of withdrawal, the user should return the product with any accessories, documentation and user manuals. The ID card and/or labels, if present, must still be attached to the product at the time of the refund.
Without prejudice to the provisions in the matter of warranty for defects referred to the following art. 9, the user will not be able to ask for the termination of the contract nor the exercise of the right of withdrawal in the case of sealed audiovisual or computer software products, opened by the user.
In the case of termination of the contract or in the event of exercise of the right of withdrawal on the part of the user, the Company will reimburse to the user the overall amount paid, excluding shipping costs, credit on the same means of payment used for the purchase, immediately and in any event within thirty days from the day following the date of termination of the contract or the date on which the Kit Ufficio is aware of the exercise of the right of withdrawal by the consumer.
In the case where the returned product has contributed to the achievement of a minimum order to receive as a gift a tribute with the refund of the product is intended to be included and obligatory the made also of the aforesaid homage.
The request for termination of the contract or the declaration of the user to avail themselves of the right of withdrawal must be communicated to the Kit Ufficio by contacting the customer service number +39 (0)41 5840835 or by writing to us at the address Info@kitfficio.it.
9. Guarantees and not conformity of products
The images and colors of the products published on the website may differ from those of the actual effect of local settings and/or the tools used for their display.
For all products purchased by users who are consumers Kit Ufficio provides the warranty period of two years as provided for by Articles 128 ff. of the Code of Consumption.
For all products purchased from users who are not consumers Kit Ufficio provides a one-year warranty provided for by Articles 1490 et seq. of the Civil Code.
10. Applicable law and jurisdiction
The contracts concluded between the users registered on the Site and Kit Ufficio are regulated by Italian law. Apply to them, in particular the provisions of Articles 50 ff. of the Code of consumption where the users are "consumers".
For any dispute relating to the application, execution, interpretation of these General Conditions of Sale shall be referred to the Court of the place where the user resides or is domiciled.
11. Alternative dispute resolution
Without prejudice in any case the user right to apply to the ordinary judge, in the case of disputes between Kit Ufficio and the user deriving from the present General Conditions of Sale, Kit Ufficio communicates its participation in an attempt amicable settlement service "RisolviOnline". RisolviOnline is the independent service and institutional reform of the Arbitration Chamber of Milan which has the purpose of solving in a rapid and economical way all trade disputes in which they are involved consumers and/or enterprises, with particular reference to those arising from the Internet and electronic commerce. For more information on the regulation of RisolviOnline or to send a request for conciliation to join www.risolvionline.com.